Get all your questions answered.

We're here to offer you the answers you need for confident and convenient online shopping. From ordering and payments to invoices and promotions, we've got you covered on our user-friendly platform. Shop from home, say goodbye to queues, and enjoy a simplified shopping experience.

Frequently Asked Questions

What is the return policy?
We accept in-store returns within 90 days following your purchase. Products must be in their original condition and packaging, accompanied by a receipt for a refund, exchange, or store credit. Exceptions and conditions may apply.

What are the shipping options?
We currently offer in-store pick-up.

Is there a shipping or pick-up fee?
There are no additional fees for online pick-up orders.

Can I track my order?
We will send you an email with your order number and invoice. Once your order is ready for pick-up, we will notify you. 

What payment methods do you accept?
If you are purchasing your order online, we accept credit cards and in-house charge accounts. If you are paying for your order in store, we accept cash, debit, Visa, Mastercard, gift cards, and in-house charge accounts.

How secure is your website for placing an online order? Is my personal information safe?
Any information you transmit on our website is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https." During an online purchase, the payment is processed through Authorize.Net, a CyberSource solution. We do not keep the banking information entered in its systems. While we use industry standard means to protect our website and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet.

How will I be notified when I can pick-up my order?
We will send you an email when your order is ready for pick-up.

What do I do if I never receive my order, something is missing from my order, or my item is defective?
If you have any issues with your order, please contact Customer Service at (604) 820-1134 with your invoice or receipt and we will be happy to help you.

How do I cancel or make changes to an order I have already placed?
If you are inquiring to make changes to your order, please contact Customer Service at (604) 820-1134.

How do I login to my account?
To login to your account, click “Sign In” at the top right corner. Enter your login details and you will be directed to a page where you can access all account information. 

Where do I pick-up my online order?
Orders can be picked up from our Customer Service Desk, located in the middle of the store.

How do I contact your company if I need more help?
If you need any assistance with your account or order, please contact Customer Service at (604) 820-1134. Alternatively, our in-store staff can also help you.

Are there any discounts or promotions available?
Our Hard Working Value Program features everyday products at an unbeatable price. We also offer Weekly Deals.

How do I submit feedback about my online shopping experience?
We have a “Contact Us” section on our website to submit feedback regarding your online shopping experience. If you are picking up in-store, scan one of the QR codes to access our Customer Satisfaction Survey. We draw one monthly winner who receives a $100 store gift card for providing us with feedback.

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